C Gopinath writes in The Hindu Business Line on the lack of attention on mid-level management in relation to the news related to Wells Fargo. I found this paragraph to be instructive and applicable to many organisations in India today:
The problem lies in a managerial culture that has eviscerated the role of the middle manager. Mid-level managers are key to an organisation, translating the policies of the top to operational systems and procedures, and in reverse, interpreting and communicating issues and market intelligence from the bottom. Thanks to new ERP systems and misplaced process re-engineering, the role of the middle manager has been castrated. ‘Yes managers’ have come to occupy those positions. They tell their bosses only what the top wants to hear.