Empathy

In our fast driven world, one of the spaces that needs the slow movement and quickly, is the services industry. There is need for fast and efficient service in the services industry but these need to be limited to work that can be done by robots rather than human beings.

Human beings are slow by default. Only a rare few can deliver the quick service that has become an expectation today. This becomes even rarer when there are no support systems in place to provide the speed in service even when the service provider sometimes wants to.

My post today is only to urge you, the customer, to show a little more patience and a little more empathy. The person providing you the service is also a human being and bound to have feelings, have his own issues and also trying to make a living.

If you are not getting a service at the speed that you demand, try to understand why. It will take you only a few more moments of your precious time and will lead to a much better understanding of the service that you sometime take for granted. You only realize the value of the service rendered once it is gone.

Lower your expectations. Show a little more empathy.

Mumbai. January 6, 2016.

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